As we move into 2019, there are three trends forecasted to largely affect dealership operations and the way customers buy cars. The empowered customer The empowered consumer who, largely because of the Internet, enters the dealership informed, serious about buying and knowing the invoice price. A few years back, prospective customers would visit [...]
When choosing a Sales & CRM solution, it’s tempting to go with the crowd and pick big name brands like Salesforce or Microsoft Dynamics. However, very rarely do generic, cross industry sales & CRM systems work for dealerships. We've seen it time and time again. Dealers implement a generic sales & CRM solution, usually with [...]
Digitalization has transformed a number of industries in recent years. How are automakers and dealers adapting to expectations of the digital consumer?
The evolution of products into intelligent, connected devices—which are increasingly embedded in broader systems—is radically reshaping companies and competition.